Telemedicine

Get anytime/anywhere care with telemedicine benefits.

Anthem Plans — Live Health Online

With Live Health Online, you can talk to a board-certified doctor 24/7 by mobile app, online video, or telephone. Whether you’re at home, at work, or traveling, it’s a convenient way to get the care you need.

Who Can Use Live Health Online

Live Health Online is available to associates enrolled in these Anthem plans: the Classic PPO, the Consumer Choice Plan, or the Limited Coverage Plan.

What You’ll Pay

For the Classic PPO or Limited Coverage Plan, you pay a $20 copay. For the Consumer Choice 2000/4000 Deductible Plan, you pay 20% after the deductible.

How Live Health Online Can Help

Live Health Online doctors can answer your questions, make a diagnosis, and prescribe basic medications (subject to availability by state). Get help with things like:

  • Flu, cold, fever, and sore throat

  • Minor rashes and skin infections

  • Allergies

  • Headaches

 

Get in Touch

Log in or register at livehealthonline.com, or download the LiveHealth Online app from the App Store or Google Play.

Note: The Limited Coverage Plan has a 12-visit limit.

 

Kaiser Permanente Plans

Kaiser Permanente plans offer telemedicine benefits. Visit select.kp.org/conduent to learn more about your telemedicine options. You can also contact the phone number on the back of your medical ID card for details.

If You Live in Hawaii

HMSA’s Online Care® allows you to talk with a doctor 24/7, 365 days a year without leaving home. It’s convenient, secure, and confidential. You can chat by smart phone, tablet, or computer. Download the HMSA Online Care app from the App Store or Google Play or visit hmsaonlinecare.com.

If You Live in Puerto Rico

For 2024, the Triple-S Puerto Rico PPO offers virtual non-emergency medical care through TeleConsultaMD. With TeleConsultaMD, you can use your phone, tablet, or laptop to reach a doctor 7 days a week from 6 a.m. to 10 p.m. You’ll pay a $10 copay for TeleConsultaMD visit.

Get started with TeleConsultaMD in one of these ways:

  1. Download the TeleConsultaMD app from the App Store or Google Play.

  2. Visit teleconsultamd.com.

For 2023, the Humana Puerto Rico HMO offers anytime/anywhere non-emergency medical care through MDLIVE. With MDLIVE, you can use your phone, tablet, or laptop to reach a U.S.-based, board-certified doctor with a Puerto Rico license 24 hours a day, 7 days a week. You’ll pay a $15 copay for an MDLIVE visit.

Get started with MDLIVE in one of these ways:

  1. Download the MDLIVE app from the App Store or Google Play.

  2. Visit MDLIVE.com/Humanapr.

  3. Call 1.888.921.0314 (TTY: 711).

  4. Send the text message “Humanapr” to 635483 (MDLive). Fees apply for messages and data. Answer STOP to cancel, HELP for additional help.